Responsiveness to People’s Non-medical Expectations (Comparing
Educational and Non-Educational Centers)
objective: The health system should be responsive to the needs of the
clients, and the regular monitoring of accountability system will help
to identify the weaknesses and, by eliminating these deficiencies the
motivation for providing services to clients will also increase.
Therefore, this study was conducted to assess the status of
responsiveness to people’s non-medical expectations in educational and
non-educational centers of Iran. Methods: This cross-sectional study was
conducted on 112 patients who referred to the hospitals and medical
centers. Sampling was conducted randomly on all clients during a 15-day
period. The data were collected by a questionnaire that was standardized
in similar studies. Finally, data were analyzed by SPSS23 and the scores
of responsiveness dimension were measured. Results: Although the scores
of many responsiveness dimensions in non-educational centers were higher
than educational centers, but ultimately there was no significant
difference between the scores of different responsiveness dimensions in
educational and non-educational centers. Conclusion: Educational and
public health centers need more attention compared to non-educational
centers to improve responsiveness to people’s non-medical expectations.
According to the obtained results, the priority of the actions is
focused on providing the required human resources.