Abstract

Quality education is a great concern in many societies across the world. In a highly competitive education sector, the success of academic institutions depends on the quality of education. Educationalists, policy makers, scholars, and researchers are showing their sincere interest towards the total quality management (TQM) as it is recognized as an effective management philosophy for continuous improvement, customer satisfaction, and organizational excellence. The purpose of the paper is to analyzing thoughts of the modern management paradigm "Total Quality Management" (TQM), and its application in the field of education. The basic theme of TQM is participatory approach to address the question(s) of quality in business as well as in the field of education, Enterprise Resource Planning systems are the new solution to business systems. These systems provide comprehensive business functionality in an integrated fashion using a state-of-the-art IT architecture. This trend towards enterprise systems in large and mid-sized organizations has a significant impact on IS careers paths. Enterprise systems essentially change fundamental business work processes thus implying that the system that supports these processes, and the design and development of these systems, also changed. The educational ERP of business activities in higher education go through a different modules. ERP in higher education should respond the real requirements of education system. Enhancements or mere adaptations of legacy solutions, which stemmed from the experience in business practice, are not always successful. The current paper shows the contents of the ERP that serve the education system successfully also shows the needs and future expectations of higher education institutions and the current business oriented ERP system.