"A set of behaviors by patients, family members, and health professionals and a set of organizational policies and procedures that foster both the inclusion of patients and family members as active members of the health care team and collaborative partnerships with providers and provider organizations" (AHRQ).
Clarify that patient & family engagement is not patient-centered care. In other words, PFE does not extend to policy changes. Rather, PFE involves patient activation, patient engagement, and patient empowerment.