Current Service Provision
Just over half of respondents described a caseload decrease since the
pandemic commenced (n=351; 57.8%)(Figure 1). While CDM and routine
health checks had decreased for over half of the respondents, 66.1%
(n=401), others reported an increase in the number of consultations for
influenza and pneumonia vaccinations. Most respondents were still
engaging in face-to-face consultations (n=516; 81.0%), with a third
(n=245; 38.5%) indicating involvement with telehealth consultations,
including telephone welfare checks. Of concern was that, 34.0% (n=217)
respondents perceived that the quality of care provided was
significantly or slightly worse than before COVID-19.