Current Service Provision

Just over half of respondents described a caseload decrease since the pandemic commenced (n=351; 57.8%)(Figure 1). While CDM and routine health checks had decreased for over half of the respondents, 66.1% (n=401), others reported an increase in the number of consultations for influenza and pneumonia vaccinations. Most respondents were still engaging in face-to-face consultations (n=516; 81.0%), with a third (n=245; 38.5%) indicating involvement with telehealth consultations, including telephone welfare checks. Of concern was that, 34.0% (n=217) respondents perceived that the quality of care provided was significantly or slightly worse than before COVID-19.