Questionnaires
Surveys were developed using Research Electronic Data Capture (REDCap),
a secure web application for online surveys and databases, and sent to
all patients who were seen for a pulmonary telemedicine video visit
between two specified time periods: May 17, 2020 through June 1, 2020,
and June 1, 2020 through June 12, 2020. The patient surveys were emailed
on June 6 and June 18 to the respective groups. The survey was an
eleven-item questionnaire constructed by our division’s telemedicine
task force and was emailed to patients following their telemedicine
visit. The survey was designed to elicit information regarding their
overall experience with telemedicine visits, likelihood of continuing
telemedicine visits if offered, benefits and limitations of telemedicine
versus in-person visits, and technical difficulties encountered
(E-Appendix 1).
The provider survey was a 16-item questionnaire designed by our
division’s telemedicine task force and sent to 84 providers in our
division. The providers were emailed a link to complete this survey via
REDCap on May 8, 2020. The survey included questions about the overall
experience and efficiency of video visits, interest in continuing to use
telemedicine visits, its benefits and limitations, barriers and
technical difficulties encountered (E-Appendix 2).