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FIGURE 1 Process model for developing a relationship-centered
communication skills training workshop. A thorough resource assessment
identifies strengths and capacities that are invaluable in the
development process. Common barriers such as cost, time, accessibility,
and lack of expertise have multiple potential
solutions.19 A comprehensive, multidisciplinary
workshop including didactics, hands-on skills practice through role
playing, and reflective feedback engages the experiential learning cycle
for optimal learning.18–20 Optimal skill acquisition
then leads to relationship-centered care and transformational change for
both the patient/family and provider.1