Measures
Self-reported demographic data was collected via pre-course survey for
the 49 pediatric hematology/oncology providers. Patient experience was
measured using the overall care provider section score and 5 care
provider questions from Press Ganey email surveys (PGS) completed by
patients/families: (1) Care provider information about
medications , (2) Care provider concern for questions/worries ,
(3) Care provider efforts to include in decisions , (4) Care
provider spoke using clear language , and (5) Likelihood of
recommending care provider . PGS were collected for a minimum of 12
months pre-course and at least 3 months post-course. Only providers with
both pre-course and post-course PGS submissions were included in the
data analysis.