Measures
Self-reported demographic data was collected via pre-course survey for the 49 pediatric hematology/oncology providers. Patient experience was measured using the overall care provider section score and 5 care provider questions from Press Ganey email surveys (PGS) completed by patients/families: (1) Care provider information about medications , (2) Care provider concern for questions/worries , (3) Care provider efforts to include in decisions , (4) Care provider spoke using clear language , and (5) Likelihood of recommending care provider . PGS were collected for a minimum of 12 months pre-course and at least 3 months post-course. Only providers with both pre-course and post-course PGS submissions were included in the data analysis.