Procedure
Our team at Texas Children’s Hospital (TCH), a quaternary care pediatric
and women’s hospital, developed a 5.5-hour RCC skills workshop in
collaboration with the Academy of Communication in Healthcare (ACH).
ACH-trained TCH providers led participants in 3 pediatric-specific skill
sets that incorporated didactics, role-playing skills practice, and
reflective feedback. Patient experience was measured using Press Ganey
email surveys (PGS) that were collected for a minimum of 12 months
pre-course and 3 months post-course.