Procedure
Our team at Texas Children’s Hospital (TCH), a quaternary care pediatric and women’s hospital, developed a 5.5-hour RCC skills workshop in collaboration with the Academy of Communication in Healthcare (ACH). ACH-trained TCH providers led participants in 3 pediatric-specific skill sets that incorporated didactics, role-playing skills practice, and reflective feedback. Patient experience was measured using Press Ganey email surveys (PGS) that were collected for a minimum of 12 months pre-course and 3 months post-course.