Title: Relationship-centered communication training for
pediatric hematology/oncology providers to improve patient experience
Authors : Christine Yost, MD, Rosa C. Banuelos, PhD, Joan E.
Shook, MD, MBA, and Mary Carroll Shapiro, MD
Author affiliations :
Christine Yost, MD, Department of Pediatrics, Baylor College of Medicine
Rosa C. Banuelos, PhD, Texas Children’s Hospital Quality Outcomes and
Analytics
Joan E. Shook, MD, MBA, Department of Pediatrics, Baylor College of
Medicine
Mary Carroll Shapiro, MD, Texas Children’s Cancer and Hematology
Centers, Department of Pediatrics, Baylor College of Medicine
Corresponding author :
Mary Carroll Shapiro, MD
6701 Fannin Street, Mark Wallace Tower, Suite D.1510.23, Houston, TX
77030
Phone 832-824-4751
Fax 832-227-1096
mmcarrol@texaschildrens.org
Abstract : 194 words
Main Text : 1566 words (excludes Title Page, Abstract,
References, Tables, Figures, and Legends)
Tables : 2
Figures : 1
Supporting Information files : 0
Running title: RCC training and patient experience in PHO
Keywords: communication training, relationship-centered
communication, patient experience, hematology/oncology, general