Discussion: Policy recommendations

Chatbots operate based on sophisticated algorithms that analyze user queries and generate responses. However, these algorithms are not immune to biases, as they are likely to be designed to prioritize certain information sources and viewpoints. For example, in the case of oral contraceptives, the algorithm may favor sources that emphasize the benefits while downplaying or omitting information about potential risks associated with their use, especially when their use may be desired by public health agencies for the betterment of women and reproductive health. For example, looking at the increased risk of developing cancer over use for a long period of time especially in vulnerable demographics (certain ethnicity). This is based on a recent user experience. Consequently, the chatbot may provide incomplete or skewed information, hindering individuals’ ability to obtain a comprehensive understanding of the topic.