Challenges
CSR is ingrained in BML’s mission to fulfil religious, social, and economic duties to a variety of stakeholders, including workers, customers, community members, business partners, and the environment. The bank participates in a variety of CSR programmes in four areas: the workplace, the marketplace, communities, and the environment.
However, the bank has three major hurdles in its CSR participation in order to fulfil these commitments and carry out these initiatives:
  1. to meet stakeholders’ desires for more CSR initiatives while also operating the bank as a for-profit entity with obligations to its shareholders, employees, customers, and strategic partnerships;
  2. to manage internal resources for CSR engagement, such as financial constraints and staff participation; and
  3. to manage CSR activities in a more systematic manner.