Data source
Data was collected retrospectively from the digital patient records system at our institution, including patient demographics, referral source, waiting time, clinic outcome, treatments, and investigations. Follow-up data were collected for patients in the telephone clinic cohort who were brought back for a face-to-face review, in addition to follow-up data for all patients to ascertain the total number of clinic appointments required to reach a definitive outcome. Where patients did not attend their follow-up appointments, they were excluded from this analysis.