Organizational characteristics and resources
Clinicians described the patient population served by the hospital as being extremely diverse with respect to racial/ethnic groups and language spoken; many patients immigrated from other countries. They also described challenges communicating with the medical practices affiliated with the health system, which tended to be independent with few shared resources or communication channels. Some patients recalled receiving pamphlets or brochures from the hospital but could not remember details, and clinicians reported that there were no specific materials that were routinely provided to patients considering or undergoing ablation.