Organizational characteristics and resources
Clinicians described the patient population served by the hospital as
being extremely diverse with respect to racial/ethnic groups and
language spoken; many patients immigrated from other countries. They
also described challenges communicating with the medical practices
affiliated with the health system, which tended to be independent with
few shared resources or communication channels. Some patients recalled
receiving pamphlets or brochures from the hospital but could not
remember details, and clinicians reported that there were no specific
materials that were routinely provided to patients considering or
undergoing ablation.