Agile program
In 2017, Company E initiated an agile program which consisted of four cross-functional autonomous teams organized according to agile principles to develop software for their business-to-business insurance products. The teams included personnel from both the software development and business development departments and delivered software solutions to the business side of the organization, such as sales and settlements. The teams worked closely with the organizational departments responsible for innovation and technology development. ’We conducted ten interviews and facilitated three workshops. Additionally, we observed 15 meetings and collected various documents.
The interviews in the agile program lasted from 37 minutes up to an hour, with an average of 48 minutes. All participants agreed to be recorded, and the interviews were transcribed verbatim within a week of the final interview, which was conducted in January 2019.