3.2.1 Phase 4 - Qualitative Data Collection
Company
E has in-house software development units in Sweden and Norway. We have
closely followed the case from 2014 until 2020. The main reason for
choosing this case was that the company was part of two research
projects on process improvement. They had implemented a
build-measure-learn methodology on their processes which made it
possible for us to observe suboptimal processes over time and to
understand improvement initiatives and their effects. We followed two
separate programs: one program with three teams called the Web program,
and one with six teams called the Agile program. The data was collected
between June 2014 and September 2020. An analysis of the interviews
conducted in the Web Program regarding the company’s agile digital
transformation is reported in ([28]), and an analysis of the
interviews conducted in the Agile program regarding teamwork and
coordination in distributed development is reported in ([29]).