Agile program
In 2017, Company E initiated an agile program which consisted of four
cross-functional autonomous teams organized according to agile
principles to develop software for their business-to-business insurance
products. The teams included personnel from both the software
development and business development
departments
and delivered software solutions to the business side of the
organization, such as sales and settlements. The teams worked closely
with the organizational departments responsible for innovation and
technology development.
’We
conducted ten interviews and facilitated three workshops. Additionally,
we observed 15 meetings and collected various documents.
The interviews in the agile program lasted from 37 minutes up to an
hour, with an average of 48 minutes. All participants agreed to be
recorded, and the interviews were transcribed verbatim within a week of
the final interview, which was conducted in January 2019.