3.2.1 Phase 4 - Qualitative Data Collection
Company E has in-house software development units in Sweden and Norway. We have closely followed the case from 2014 until 2020. The main reason for choosing this case was that the company was part of two research projects on process improvement. They had implemented a build-measure-learn methodology on their processes which made it possible for us to observe suboptimal processes over time and to understand improvement initiatives and their effects. We followed two separate programs: one program with three teams called the Web program, and one with six teams called the Agile program. The data was collected between June 2014 and September 2020. An analysis of the interviews conducted in the Web Program regarding the company’s agile digital transformation is reported in ([28]), and an analysis of the interviews conducted in the Agile program regarding teamwork and coordination in distributed development is reported in ([29]).